Refund policy

Refund & Reprint Policy

Every Storybranch book is printed to order, one copy at a time, just for your family. Because of that, we don't accept returns.

Damaged or misprinted books: If a book arrives damaged, misprinted, or with missing pages, email mike@sidequestapp.com within 30 days of delivery with a photo and your order number. We'll print and ship a replacement copy at no charge. No return shipment is needed.

Wrong address: If a package is returned to us because the shipping address was incorrect, we'll reship it once you confirm the correct address.

Subscriptions: You can pause or cancel your subscription any time from your account page before your next renewal date. Charges already processed for a book that has gone to print can't be refunded, but that book still ships to you.

Lost packages: If tracking shows no movement for 10 business days, contact us and we'll send a replacement.

Questions: mike@sidequestapp.com